FAQ
1. What makes Clay Field Creations earrings unique?
At Clay Field Creations, we pride ourselves on offering bespoke, handmade earrings that stand out from the crowd. Our designs are carefully crafted with attention to detail, using high-quality materials and innovative techniques. Each piece is a work of art, reflecting our commitment to blending fashion and artistry.
2. How do I care for my Clay Field Creations earrings?
To ensure the longevity of your Clay Field Creations earrings, we recommend following these care instructions:
- Avoid exposing your earrings to harsh chemicals, such as perfumes, lotions, and cleaning products.
- Remove your earrings before engaging in activities that may cause damage, such as swimming or exercising.
- Store your earrings in a cool, dry place, away from direct sunlight and moisture.
- Clean your earrings regularly with a soft cloth to remove any dirt or oils.
3. Can I customise or personalise earrings?
If you would like to place a customised order, please reach out via email or on our socials @clayfieldcreations and we will be able to get your customised order ready.
4. What is your return policy?
We want you to be completely satisfied with your purchase from Clay Field Creations. Please note that for hygiene reasons we cannot offer refunds for change of mind once you receive your order. If for any reason you your order doesn't arrive or arrives damaged, please contact our customer support within 7 days of receiving your order. We will provide you with instructions on how to return the item for a refund or exchange.
5. Shipping pricing
All orders will be shipped through AusPost.
Standard shipping - $10.99
Express shipping - $15.99
6. How long does shipping take?
Shipping times may vary depending on your location and the shipping method selected at checkout. Generally, orders are processed within 1-2 business days, and shipping can take an additional 3-7 business days. Please note that international orders may experience longer shipping times due to customs clearance procedures.
7. Do you offer international shipping?
No, we currently only offer shipping domestically to Australia. We would love to expand our customer base to other countries in the future!
8. How can I contact your customer support?
If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us by email at clayfieldcreations@gmail.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours.
9. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.